Menards

I had visited the store to purchase over 200 feet of fence kit worth over $5000. I asked one of the associates at the customer service desk to help me apply for the credit card and give me more information on how I can save money making a big purchase. He said to go online. I had mentioned that atleast home depot helps me apply for a card at a bare minimum, to which he just gave me an info card to apply online myself and said it’s all about self service here. I was very bothered and said I’ll see what options Home Depot has to which he snickered and said fine. Unbelievable that this menards doesn’t care about its customers. I have the packing list upon request.

We ordered all of our needed materials to replace our deck online. We paid the service fee to have Menards shop the product for us. When we showed up to pick everything up, it was all on a pallet ready to be loaded into our car. We got towards the end of our project and realized that Menards gave us 2 side railings and 2 stair railings, when we ordered 4 side railings and 0 stair railings. We went back to Menards to swap them out for the correct items that we ordered. In addition to be not what we ordered or needed, the stair railings cost more than the side railings so Menards gave us product that was more than what we paid for. When we got to Menards to swap it out, the customer service we received was incredibly disappointing to say the least. The manager was very rude to us and not only stated there was nothing they could do, she then began to tell us that it’s our problem because we grabbed the wrong items. When we explained that we paid to have them shop the items for us and they had them all on a pallet, she then told us that they don’t have any items in stock to swap them out. We were informed by the workers outside that they do have them in stock, so when we mentioned that to her she said that the “in stock” items are all for online orders. This is just really frustrating because WE placed an online order and were given the wrong items so this should be made right. She continued to very bluntly state that she can’t help us, so when we said we’d just keep the more expensive railings then, she started trying to charge us the difference in price. At this point, we just walked out. Not only has this been incredibly inconvenient and frustrating, the customer service was extremely rude and degrading. We just wanted the correct items we paid for to finish our deck. Buffalo, Minnesota Menards needs to do better.

Poor service all together. Items aren’t stocked as it says online, team members have no answers, coffee cups left on dusty shelves, and what is real upsetting is they change the sales overnight now and not weekly. Be sure to double check their ad as well, some things are on sale only overnight according to the manager. That means if you don’t get there the day you get the ad you will not be granted the sale. Also if you bought said product the day before they will not price match it to the sale. Shop wisely as we have had to reevaluate.